How do I Call LATAM Airlines from Germany?
If you have traveled with LATAM Airlines and found your bags lost or damaged, then you can reach the customer care services of the airline to get information about your lost bags or complain against airline services. You can use the information provided in the forthcoming section to reach them.
Various alternatives to reach the customer care of LATAM Airlines
Via phone number: If you wish to enquire about your lost bags by talking, then you can use this alternative. You need to begin the process by dialing LATAM Airlines Phone Number Germany: 0 800 627 0976, and soon your call will be connected to a computer-generated voice that will instruct you to press one of the options from the following IVR menu:
- Press 1: to choose your language
- Press 2: to know the flight departure schedulePress 3: to manage your booking
- Press 4: to know about your luggage
- Press 0: to request a special assistance
- Press #: to request a callback
On pressing one of the numbers, your call will be connected to the corresponding person. You can provide your traveling details & bag tag numbers to get the information. This service operates from Monday to Friday between 9 am to 7 pm.
Via contact form: Customers can also clarify their issues by reaching their service by filing contact forms.
The following steps must be carefully followed to use this option.
- Visit the official LATAM airlines website.
- From the main menu list, click on the help center button.
- Now you need to login into your existing LATAM account using your registered id and password to proceed further.
- As you reach the help center page, you need to click on one of the issues mentioned there.
- Now hit on the “create a case” link.
- Now you will be navigated to another page where you need to select a complaint or request link according to your requirements.
- Next, you need to specify the category and email and clock on the continue button.
- When the form opens, you need to fill in all the mandatory fields marked with a star and attach all the supporting documents.
- Finally, review your entries once again. Click on the checkbox and press the submit button.
- You will be assisted by a representative once your request gets acknowledged & you will be provided the required assistance.
Via live chat: If you desire to obtain a quick response, then this alternative must be used to communicate with the airline to resolve your issues. To use this option, customers need to enter their issue in the chat box and click on the send button. Customers can also request a callback using this option to get connected with them personally.
Via social media: This option is also available to reach LATAM airlines. Passengers who have faced any issue during their journey can post their problem by tagging the official LATAM Airline social account. Also, if they want a solution to a particular problem, then they can send them a message and wait for their response.
The following platforms can be used by the customers to contact them:
- Facebook: facebook.com/latamairlines
- Instagram: instagram.com/latamairlines
- Twitter: twitter.com/latamairlines
Time taken to receive a response depends upon the seriousness of your issue.
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