What are the cancelation policies of VivaAerobus?

Suppose passengers were planning their trip to Mexico, and they have booked their flight tickets on VivaAerobus. In this case, Travelers are unaware of the situation that can suddenly interrupt the passenger trip. Due to unexpected circumstances, passengers have to cancel their flight tickets. There is VivaAerobus Cancellation Policy that every traveler needs to go through and avoid the trouble that might come in between. 

VivaAerobus render cancelation policies to their passengers if they are unfamiliar with the policies and want to read them out before going through the process of cancelation. 

Cancelation policies by VivaAerobus:

If you are searching for the police of VivaAerobus, go through the steps that are mentioned in the below section:

  • Per the 24 hours cancelation policies of VivaAerobus, passengers can cancel their flight tickets free of cost if they are canceled on the same day of purchase. 
  • Canceling flight tickets within the day of booking can give the full money back to the airline.
  • After 24 hours of purchase, some cancelation charges will be charged for canceling flight tickets. 
  • The cancelation charges are according to the flight tickets reserved by the traveler, that is, the flight class, destination, and even the distance.
  • Those passengers who have canceled their flight tickets on the active span of their limit will be credited with a refund.
  • Tickets that lapse, are used, or are non-refundable will not get canceled and are not applicable for the refund.
  • The refund would take seven to ten working days to get credited to the passengers’ accounts.

Here are steps to cancel VivaAerobus flight tickets:

After the traveler has gone through the policies of VivaAerobus Airlines they can follow the steps to cancel the flight tickets. The ways are mentioned down:

  • For the cancelation through the online process, passengers must visit the official site of VivaAerobus.
  • Now, travelers must search for the ‘manage trip’ section on the homepage. Tap on the option.
  • Once the passengers have tapped on the section, they must write their last name and reservation number.
  • Next, they will find out various options to manage the flight booking. Choose ‘cancel flight tickets.’
  • The passengers will see their flight details; they have to click on the cancel button. If the tickets are canceled after 24 hours of booking, there will be some fees for the cancelation.
  • The customer has to pay the cancelation charges, or they can get deducted from the refunding amount.
  • The notification for the canceled flight tickets will be sent to the passengers at their email addresses. 
  • After that, if they require to request a refund, they have to again go to the manage booking section.
  • Tap on the refund link, and an application will open. Enter the information of flight number, and also with the other details of passengers.
  • Submit the form to VivaAerobus; if the application is eligible, passengers will be credited with the refunding money on their accounts.

Cancel tickets via offline process:

If these processes are not understood by the passengers, they can go for the offline process, in which the customer service executive of VivaAerobus is involved. Travelers only have to contact the airline staff who are at the helpdesk of the airport. Tell them about your issues and inform them that you want to cancel your flight tickets. They will ask for all the information about the flight and other details. After they will cancel your flight tickets and claim a refund on your behalf, they will inform the passengers about the process. 

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