Everything to Know about Japan Airlines Cancellation and Refund Policy

Changes can occur anytime before the departure, and you need to cancel the flight. In that case, japan airlines allow you to cancel the flight and get a refund. You can cancel the flight and applies for a refund online at the website of japan airlines. Therefore you need to know some rules of japan airlines cancellation policy before canceling the flight that is given below:

  • As per the policy, if you cancel the flight within 24 hours of the purchase, you will not charge any cancellation charges. But your flight must be purchased within seven days before the departure.
  • If you apply for the cancellation after 24 hours, you need to pay the cancellation charges that depend on the type of ticket and the actual departure of the flight.
  • You can apply for the cancellation 24 hours before the departure, and if you don't cancel the flight until the departure, you will not get the refund as it is considered a no-show.
  • If you want to cancel the flight due to the sudden demise of a family member or medical issues, you don't need to pay any cancellation charges for the ticket.
  • If your travel is disrupted because of a four-hour delay or entry restriction due to Covid, you will not charge any cancellation charges. Also, you can ask for the same flight to another date without any additional charges.
  • If you purchased the ticket with the travel agency, you need to contact them for the flight cancellation and refund.

Procedure to cancel the japan airlines flight ticket:

Once you understand the key points of the cancellation policy, you need to follow the below steps to cancel the ticket:

  • First, you need to open the japan airlines official website on your device.
  • Then, you need to tap on the menu button and go to the manage booking option to find the booking.
  • Therefore you need to add the passenger's surname and booking confirmation code.
  • Once you tap on proceed button, you will get the flight details, from which you need to select the flight you need to cancel and tap on the cancel flight button.
  • With this, you will get the final page, at which you can see the cancellation charges accordingly.
  • You need to tap on confirm button and complete the process. Japan airlines will send you the confirmation message of flight cancellation at your registered email id.

Key points of japan airlines refund policy:

When you cancel the flight, you need to fill the refund form online to get the refund. Therefore, you need to check some points of japan airlines refund policy which is given below:

  • To get a full refund without any refund charges, you need to apply for the refund within 24 hours of the purchase.
  • After 24 hours of cancellation, you need to pay the refund charges depending on the type of ticket and flight departure. The refund charges will be subtracted from the actual fare, and you will get a refund for the remaining value.
  • Non-refundable tickets will get the travel credit which they can use to purchase the flights in the future after subtracting the refund charges, if any.
  • If you utilized a part of the ticket, you would get the refund only for the unused portion of the ticket after subtracting the refund charges.
  • If you purchase the ticket with the travel agency, you can contact them to process the refund after the flight cancellation.

Steps to get the refund for japan airlines flight ticket:

  • If you cancel the ticket, you need to fill the online refund application form, and for that, you need to open the japan airlines official website on your device.
  • Then, you need to head towards the manage booking and log in to the booking using the booking reference code with the passenger's surname.
  • Once you get the details, you need to tap on the refund option given on the menu and select the flight to get the refund. 
  • With this, you will get the refund application form on your screen. You need to enter the details on the form like full name, email, the reason for refund, contact number, booking cancellation number, etc., and submit the form.
  • You will receive the flight refund within 7-10 days at your original payment source.

To get more information about the flight cancellation and refund, you can contact the customer service of japan airlines. To find the different contact ways like call, chat, email, or social media, you can check their contact section and connect with the team.

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