Easy Guide to Claim Compensation from Air Canada

It can be frustrating when your flight is canceled or delayed without further notice. If you had booked a flight with Air Canada and faced the same situation with the airline and want to Claim Compensation from Air Canada for the hardship you went through, then read the below information to know all about the Compensation policy of the airline.

When can you get compensation from Air Canada?

  • If your Air Canada flight is delayed for more than 3 hours, you can claim compensation from the airline.
  • It applies to Canadian and EU regulations if your flight departs from Eu airports. 
  • If the delay is caused by extraordinary circumstances that are out of the airline's hands, you will not get a refund.
  • When the flight is delayed or canceled due to airline fault, they are understaffed, consolidated flights, or untimely scheduled maintenance. In such a case, you are eligible for compensation from the airline.
  • You can claim a refund in one year from the cancellation or delayed date. After one year, you are not eligible to claim a refund.

The airlines define extraordinary circumstances as:

  • Security incidents in the departing or arriving destinations
  • In cases of Medical emergencies like COVID, Monkeypox
  • Due to Safety concerns issued by the Government
  • Because of Bad weather
  • In such cases, you will not get a refund for a delayed or canceled flight.

How much compensation will you get for a delayed or canceled flight?

As per EC 261, the airlines must provide complimentary food and drinks when the flight is delayed. They should also offer accommodation and replacement flights. In some situations where your delayed flight is canceled, you can opt for cancellation and compensation if the rescheduled flight does not suit your travel plans. If your flight is delayed for three or more hours, you will be compensated approximately $700.

Your delayed compensation will also depend on the distance of flight and time of arrival at the destination

  • All flights under 1,500 km distance will get $250 per person.
  • Passengers traveling on Internal EU flights over 1,500 km distance will be paid  $400 per person.
  • Passengers flying Non-internal EU flights between 1,500 - 3,500 km distance will receive $400 per person.
  • For Non-internal EU flights, passengers over a 3,500 km distance will get up to $600 per person.
  • You will be provided $308.09 for delays at arrival between 3 and 6 hours
  • You will get $539.15 for delays at arrival between 6 and 9 hours; and 
  •  You will be compensated with $770.22 for delays at the arrival of 9 hours. 

How to claim compensation from Air Canada?

To claim your compensation, you can use the Compensation form option available to the passengers on the official website. Follow the given steps to submit the compensation form.

  • Visit the official website at www.aircanada.com.
  • Locate the manage booking option and click on the refund and compensation form
  • Now fill out your canceled flight booking number and last name in the given options of the compensation form.
  • You have to click on submit.
  • Now fill out your booking details, name, address, phone number, etc., after rechecking submit the form.
  • You will get the confirmation mail at your email address, and you will receive a compensation id number for future use.
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