How Do I Get a Refund From Air Astana?
Do you have to cancel a flight reservation with Air Astana and want to get a refund? The airline allows passengers to cancel their reservation and subsequently claim a refund. There is a cancellation policy and a fee that you should be aware of. If you are unaware of how to get a refund after ticket cancellation with Air Astana, you can find the refund process by reading the full article below. Along with the refund process, you will also learn the airline's refund policy.
Get a refund on the website.
This is the most effortless way to get a refund. You can do everything from cancellation to submitting a refund request on your own through the website. You should follow the below steps to do the same.
- First of all, you should visit the official website of the airline, www.airastana.com.
- Then, you should click on the ‘My Booking’ tab on the homepage.
- After this, you must enter your last name and booking or ticket number in the respective fields and click Continue. Make sure that you enter the correct details to avoid any problems later.
- Your respective flight booking will open up. Review all the details. Below your details, you can find a list of options like cancel the flight, change name, change flight, etc.
- Select the ‘Cancel trip’ option. Provide a reason for canceling the ticket and tick the refund checkbox.
- A refund form will open up. Complete the form and submit it.
- A confirmation email about flight cancellation and refund requests will be sent to your email ID.
Call customer service and request a refund.
If you are unable or do not want to submit your refund request on the website, you can also call customer service and get help. You just have to dial their official number, +7 (727) 244 44 77. You might have to wait for a few minutes for your call to connect. When an agent connects with you on call, ask them to submit a refund request for you. Provide the correct details that the agent asks to avoid any problems later. A confirmation email will be received at your registered email address.
Air Astana Refund Policy
Now that you know the refund process of Air Astana, you should also know that there is a certain policy to be followed while requesting a refund. The Air Astana Refund Policy is mentioned below. Go through the below points to know it yourself.
- Passengers having the Air Astana Business Promotion domestic and international fares are not eligible for a refund.
- On the senior citizen domestic as well as international fares, no cancellation fee is applied. If a refund is requested after the journey, the unused portion of the ticket will be refunded.
- The youth domestic and international fares are exempted from the cancellation penalty. However, if the journey is undertaken, only the unused part of the ticket is refunded.
- Air Astana economy saver fares are not permitted to get a refund. However, in case of visa rejection, passengers can claim a full refund.
- Business flex fares are eligible for a full refund without any cancellation penalties.
- Refunds are credited to the person indicated on the ticket or the person who made the payment earlier.
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