How Do I Get a Refund From Aeromexico? 

Sometimes people who have booked their flight ticket on Aeromexico have to cancel their reservation due to some emergencies or medical injury. In this situation, people want a refund from Aeromexico Airlines for their canceled flight. But, before you cancel your flight or, due to some circumstances, your flights get canceled, you must know about the Aeromexico Refund Policy so that you shouldn’t face any problems or difficulties in the future. You can learn about the refund request process and its policies in this document.

Please give us a brief about the refund policy of Aeromexico Airlines.

You must read Aeromexico Airlines' refund policy to get a refund without difficulties. Below are some guidelines and terms and conditions on which refund will be given to passengers on Aeromexico Airlines:

  • Suppose you cancel your flight ticket within 24 hours of purchasing the ticket on Aeromexico Airlines, and you have seven days before departure. In that case, a full refund will initiate for passengers. 
  • You may have to pay some cancellation fee for canceling your flight ticket after 24 hours of flight cancellation.
  • When a cancellation fee applies to your ticket, you will get a refund of the remaining amount.
  • Your refund will credit to your bank account within 7 to 10 business days.
  • The cancellation fee depends on the fare types and flight route of your booking.
  • A cancellation fee will apply to your refundable tickets and non-refundable tickets.
  • You are eligible to request a refund on refundable tickets.

How to request a refund on an Aeromexico airline?

When passengers have to cancel their booking due to some critical event or emergency, they can request a refund in some situations. Still, they must follow the full-fledged procedure to request a refund from Aeromexico Airlines. This airline provides two options to get a refund: the first is through their official website, and the other is through the phone call option. 

If you are requesting a refund through their website on Aeromexico Airlines, then you have to follow the below steps:

  • You have to visit the homepage of Aeromexico Airlines.
  • Then go to the manage booking option.
  • Now, you need to enter your PNR number and last name.
  • Then, passengers will redirect to another page where they will get an option to cancel their flight.
  • Tap on the flight cancel option.
  • Now, click on the refund form.
  • Then, you will redirect to the refund form page, where you must fill in the required details and other information.
  • Submit your refund form.
  • Afterward, click continue to complete the request refund procedure.
  • After some days, your refund amount will process in your original mode of payment.

If you are requesting a refund through a phone call, then you may need to follow the below steps:

  • You have to call on their Aeromexico Airline refund phone number at 1 800 237 6639.
  • Now, you have to hear some IVR options.
  • Press the key accordingly to speak with the live representatives of Aeromexico Airlines.
  • It would help if you told them to cancel your flight and request a refund.
  • You may need to provide your details so their live agent can cancel their booking and submit your refund request.
  • Your refund amount will reflect in your bank account after some days.
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