China Southern Airlines Cancellation Policy
It is not necessary that everything goes by plan every time. Sometimes things go down the hill, and you have to follow them. Adding on that, if you have booked your flight tickets with China Southern Airlines but eventually, for some reason, have to cancel it, or the Airline has canceled your flight, then you should know the China Southern Airlines Cancellation Policy and all the mandatory points mentioned in it so that you can have a trouble-free cancellation. You will also be aware of the situations where you can cancel your flight and get a full refund from the Airline. Further, we will go through the cancellation policy of the Airline and how you can cancel your flight ticket.
The Cancellation Policy of China Southern Airlines:
Go through the given below points, terms, and conditions included in the cancellation policy of the Airline and enlighten yourself so that you can cancel your flight without any difficulty and request a refund as well:
- If you want to get a full refund from China Southern Airlines, you must cancel your flight within 24 hours of purchasing the ticket.
- If you have booked a refundable ticket, you can claim a full refund from the Airline with all the government taxes and applicable charges.
- The non-refundable tickets will not get a refund, but they will be eligible for government taxes and applicable charges.
- If you have purchased your ticket through a third party, you need to contact them for the cancellation.
- In case of extreme medical conditions or demise at your home, you can request a refund.
- You are also required to submit medical condition related documents if you want to claim a refund from the Airline.
- You can claim a refund with compensation if the Airline has canceled your flight without informing you in advance.
- If your flight was late for more than 3 hours, you can cancel it and claim a refund.
- The Airline will compensate you if you get late for your destination because of delays.
Follow the below procedures to cancel the flight:
Online - You can easily cancel your ticket through the Manage booking, and it does not require much time. It is available 24/7, so you can cancel your ticket anytime, anywhere. Follow these simple steps given below to cancel your ticket:
- Visit the official website of China Southern Airlines.
- Add your ticket details, such as confirmation number and surname, by clicking on Manage Booking.
- Select Cancel from the Menu and follow the given instructions.
- After the cancellation, you will receive a cancellation number at the registered email address, which can be used at the time of refund request.
Phone Number - To cancel your flight on the phone, you just have to dial 011 86 400 869 5539, follow the IVR method and get to the cancellation and refund option. The customer service executive will appear at your service, and you must provide your ticket details. After the cancellation, the executive will give you a cancellation number.
The above information will help you cancel your flight and get a refund from the Airline. The customer service number will also help you with other things apart from the cancellation. If you still face any difficulty, you can get to the official website of China Southern Airlines.
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