How do I Speak to a Live Person at Viva Air?

Viva Air, also known as VivaColombia, is a low-cost airline in Colombia that provides passengers with affordable domestic and international flights. The passengers get the best and most reliable services from when they make the reservation to when they reach their desired destination. The process to connect with the Viva Air Customer Service agent is very basic and simple and mentioned here for you as follows.

Ways to communicate with Viva Air 

There are multiple ways through which you can get the best possible help and assistance from the airline's team. The steps to connect with them through each easy are explained here for you as follows. 

Communicate via Phone Call

The traveler can look for the Viva Air Phone Number +1 (786) 233-7690 or +1 (802) 636-9417 on the official contact page of the airline. It is the most basic way to get in touch with the airline's customer service team. 

  • Dial +1 (786) 233-7690 or +1 (802) 636-9417 the customer service number of Viva Air, and once getting connected, follow the IVR process.
  • Follow the IVR process to identify the nature of your query and press the preferred option.
  • Once the IVR process is complete, there will be a short hold before they connect you to the airline's customer service representative.
  • Explain to them your issue to get the quickest and most reliable help from the agent. 

Communicate via Live Chat

The passengers are required to look for the chat icon on the contact page, and they can easily find it. The chat process is less time-consuming than the phone call, so you should opt for this method during the bust hours over call. 

  • Jump onto the official website of Viva Air and look for the 'contact us' option. 
  • Enter the contact page, and search for the chat option. 
  • Once you find the chat icon, click on it, and a chat box will appear on your screen. 
  • Follow the recorded chat process and get it done so that the agent of the airline will get in touch with you.
  • You may also get a feedback form on your screen once you are done with your conversation with the agent. 

Communicate via the Contact Form

The passengers can also find the contact form option on the official contact page of the airline to request a callback. The steps that are needed to be followed are simple and quick. 

  • Jump onto the official contact page of the airline and look for the 'Contact Form' option. 
  • Fill out all the details, other necessary documents, and a brief description of your issue. 
  • Make sure you mention all the details correctly before submitting the form. 
  • Once the details are complete and submitted, the airline's agent will contact you within 24 hours from the time of submission.

Connect via Email

To get the most reliable help over email, make sure that you have plenty of time before your scheduled departure. The airline's agent will also get the best services and assistance via email, but they may have to wait a long time for that. The methods that are needed to be followed to get help over calls are simple: draft a mail mentioning your query in detail and send it to the official mail of the airline. You can also attach the necessary documents supporting your issue.

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