How do I Request Assistance at Toronto Airport?

If you are planning a flight trip with your special need father and your selected departure airport is Toronto Airport, and you want to arrange a wheelchair by the airline. Still, you are confused about the process and the airport's policy. Then you can do it easily as the airport has made the policies in favor of its customers. If you are worried about how you can get Toronto Pearson Airport Special Assistance? Then keep reading the information below to find out.

What is the policy of Toronto Pearson Airport Special Assistance?

  • The airline will provide you with a Wheelchair and mobility assistance devices. The arrangements should be made directly with your selected airline at least 48 hours before the departure time so the airport will have enough time to prepare for your arrival. Also, ensure that you inform the airline of any device you will need to travel through the airport or on board the aircraft.
  • The airport also has self-service wheelchairs for travelers to use from designated areas of the terminals without any pre-arrangements. Wheelchairs feature armrests, footrests, handlebars, and wheel locks.
  • The Toronto Pearson airport believes in providing all passengers with an enjoyable and stress-free experience. There are new charging stations installed for electric wheelchairs and mobility devices available in Terminals 1 and 3 in the given locations:
  • If you are traveling from Terminal 1 Domestic flights, you can get the charging ports near gate D35, Transborder near gate F66 across from Tim Hortons, and Departures level 3 near Peel Police booth.
  • If you have to board the flight from Terminal 3, then you can locate the charging ports in the departures level across from the WestJet Airlines accessibility seating area, at Gate B28, Domestic near Fionn MacCool's and Plaza Premium, Transborder Between Urban Crave and gate A13
  • If you are traveling with your service dog, you will require confirmation that it has been trained for its role. You may have to attach the documents while completing the reservation process. The official documents should state that your dog has been trained by an organization or a trainer who specializes in service dog training to perform a task to assist you with a need related to your disability. 

How can you arrange Toronto Pearson Airport Special Assistance?

As per the airport guidelines, passengers who want to seek special assistance in the form of a wheelchair, mobility devices, service dogs, etc., will need to connect with the airline support team for it. Passengers can acquire special assistance during the reservation process or request it later by calling the helpline support number.

Via online

  • If you are planning to make an online reservation, you will need to visit the airline's official website.
  • Now fill out the reservation information and search for the flights.
  • Choose the flight as per your requirements and go to the next page.
  • Now you can request special assistance by choosing the relevant options which suits your need.
  • Pay the applicable charges and complete the process.

Via Call

You can also call the special assistance number of the airline at least 48 hours before your scheduled departure time to arrange special assistance for yourself. 

Via airport

You will get a wheelchair at the airport terminals, which can be used for passengers with special needs.

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