How Can I Get a Refund From Air New Zealand?

Imagine you have purchased a flight ticket with Air New Zealand to attend a conference. Still, a few days before your flight's scheduled departure, you fall sick, and your family doctor advises you to take complete bed rest for a few days so that you can recover. Now you have decided to cancel your flight ticket. The first thing that will come to your mind is whether you will receive refund money. The answer is yes; you will receive a refund amount, however. You must be eligible under the Air New Zealand Refund Policy. 

What is the online procedure to get a refund from Air New Zealand? 

The online process of getting a refund is a formal way to raise a refund request. In this method, the passenger submits a refund form to get his canceled flight refund money back. To fill out a refund form, follow the steps mentioned below: 

  • Visit the official website of Air New Zealand. 
  • Click on the "manage booking.
  • Enter the ticket confirmation number and the passenger's last name.
  • Click on see my flights. 
  • Next, you will see your flight with the airline. 
  • Click on the cancel/change flight option.
  • Next, you will be redirected to a page where you must fill out a refund form. 
  • After filing the form, mention your reason for flight cancellation and submit it. 
  • At last, you will receive a confirmation mail on your registered email address, specifying that your refund request has been received.
  • Wait for a few days to hear back from the airline. 

Can I submit a refund request through a phone call? 

Yes, calling the airline at their official phone number is also a reliable way to request a refund. Calling provides an instant fix to your problem. The airline toll-free number is available 24 hours a day and seven days a week. To connect over the phone call, follow the steps mentioned below: 

  • Dial 1 (800) 262-1234 or +64 3 669-4847 and follow the IVR instructions.
  • Press * to choose your preferred language.
  • Press # to book a flight ticket.
  • Press # to raise a refund request. 
  • Press 0 to talk to a live representative.
  • Dial the key that can connect you with the representative.
  • Once connected, communicate your concern and get it resolved. 

What are the terms and conditions of Air New Zealand Refund Policy? 

When you plan to cancel your flight, the foundation of the refund policy of Air New Zealand is determined. The cases in which you can get a refund or not are mentioned below: 

  1. Flight cancellation within 24 hours: You are eligible for a full refund if the flight is canceled within 24 hours of booking and was booked more than a week before the departure of the flight. 
  2. Flight cancellation after 24 hours: You will receive some points that can be redeemed on your next flight with Air New Zealand within 12 months of your booking. 
  3. You will receive a full refund on your refundable flight ticket if you inform the airline before the flight departure. 
  4. You will be charged $50 if you have a refundable ticket and do not inform the airline about your flight cancellation. 
  5. You will receive a full refund if you travel from a country, compelling the airline to give a full refund to the passenger. 
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