Qantas Airlines

Queensland and Northern Territory Aerial Services Limited (QANTAS) was established in 1920. It has significantly grown since then and has become Australia's largest domestic and international airline. Moreover, Qantas Airlines is considered one of Australia's strongest brands and the world's leading long-distance airline. It operates over 5,300 domestic flights weekly to 67 destinations throughout the states and mainland territories and 540 international flights weekly to 75 destinations in 32 countries. The airline changed its logo in 2020 to a special centenary logo to commemorate its 100th anniversary in the sky.

Different Travel Classes in Qantas Airways Flights

Qantas Airways offers you to choose between four cabin classes while booking its flights. Each class offers different facilities and thus comes at varied prices. You can select your seat based on comfort, desire, and pocket to make your travel experience delightful. The travel classes of Qantas Airways can be seen as follows:

First Class
Business Class
Premium Economy Class
Economy Class

Amendments That Can Be Made Through Manage Booking Online

Qantas Airways allows you to check, make changes, and upgrade your bookings and personal details wherever possible to ensure a smooth boarding experience. By visiting "Manage booking," you can:

Print or email your travel itinerary
Update your contact information
Redeem your flight credit
Check in for your flight
Undo the check-in process
Change your flight date
Cancel your Qantas flights
Upgrade your seat, if seats are available
Separate passengers from a single booking
Request the required dietary meals if your flights provide them.
Purchase extra baggage
Provide Advance Passenger Information while travelling to the USA and Canada.

Compensation and Refund Policy If Qantas Airways Cancels the Flight

There may be situations when Qantas must cancel its flights, sometimes due to unforeseen circumstances and other times due to reasons within the airline's control. Every time, it follows a different compensation and refund policy, which can be seen as follows:

Delays or cancellations due to unforeseen circumstances:

Adverse weather conditions, technical difficulties, natural calamities, operational challenges, and other factors can lead to delays or cancellations of your flight due to unexpected situations.
If your Qantas flight is delayed or cancelled within 72 hours of its scheduled time, the airline will rebook the very next available flight at your request without any extra charges, or you can call to request a refund.
If your domestic or international flight is scheduled to operate from Australia, you may be entitled to further compensation under the Australian Consumer Law and the Warsaw or Montreal Conventions.

Delays or cancellations within the control of Qantas Airways:

If your flight is scheduled to fly from your home airport, Qantas Airways only provides the cost of transportation, provided that your flight is overnight delayed by 12 hours or more.
If your departure airport is not your home airport, Qantas Airways provides you with refreshment vouchers if your flight is delayed by over 2 hours.
If your overnight flight is delayed for less than 12 hours at an airport other than your home airport, the airline will provide $30 for a meal, transportation, and accommodation facilities.
If your overnight flight is delayed by over 12 hours at an airport other than your home airport, the airline will provide $60 for a meal, transportation, and accommodation facilities.

Denied boarding due to commercial overbooking:

On certain occasions, the flight gets overbooked, and Qantas Airways has to ask volunteers to change their current flight.
If no volunteers exist, the airline changes passengers' flights to another flight.
If you are made to become a volunteer, you are entitled to the compensation and refund policy set under the delays and compensation within the control of Qantas Airways.
Moreover, if your flight's departure time exceeds four hours from your original one, Qantas Airways also provides you with Qantas travel vouchers.

Refund Policy of Qantas Airways for cancellations, delays, and overbooking:

You may be eligible for a refund if you could not travel due to unforeseen medical emergencies or other extenuating circumstances. It’s important to familiarise yourself with their policies to understand your rights and the process for obtaining a refund.

If Qantas Airways cancels your flights and you are unsatisfied with the alternative arrangements made for you.
If your flight is delayed to such an extent, you must cancel your travel altogether.
If there is a significant change in the schedule timing of Qantas Airways, and you are not satisfied with the alternative flight that the airline has offered to you.
If Qanats Airways causes you to miss your Qantas connecting flight, for which you already have a confirmed ticket.
If Qantas Airways cannot carry you to your desired destination, you already have a confirmed reservation.

Services and Amenities Offered By Qantas Airways Inflight

Qantas Airways wants you to sit back and relax easily, providing you with many services and amenities so that you can fully enjoy your flight and the whole journey, which includes:

Selected domestic and international flights of Qantas Airways provide in-flight entertainment, where you can explore newly released movies, comedies, documentaries, and TV box sets.
You can also browse the monthly inflight Qantas Spirit of Australia magazines to explore your travel news and inspirations.
Eight new regional wines from Australia will be offered on all QantasLink Dash 8 flights, six of which are sourced from wineries in South Australia.
If you're flying on a Qantas-operated flight, you can request a meal for your child or specific dietary requirements. Be sure to place your meal request at least 24 hours before your scheduled departure, or at least 36 hours in advance for a Kosher meal.
If you want to check your emails, make a restaurant reservation, or contact loved ones, you can experience quick and complimentary Internet access while travelling through Australian airspace on a Qantas Airways aircraft equipped with Wi-Fi.

Steps To Connect To The Wi-Fi Onboard On Qantas Airways Flights

To begin your journey, check the onboard experience section of your airline's website or app to see if your aircraft offers Wi-Fi service during the flight. If Wi-Fi is available, follow the instructions to connect to the network once onboard. This will allow you to stay connected and maximise your time in the air.

In the flight mode on your device, you wish to connect with the flight's wi-fi.
Select the "Qantas free Wi-Fi" network by visiting the settings section on your device.
Follow the prompts seen on your screen to connect to the wi-fi.
Once connected, you are ready to start your exploration on your device.

FAQs

Why can I not change my booking through "Manage Booking" on the Qantas Airways website?

If the Qantas Airways website doesn't offer you the option to change your booking through the "Manage Booking" section, you are most likely not able to change your booking due to your fare type and its conditions.

What policies does Qantas Airways follow if it delays or cancels its flights?

Qantas Airways follows the policies of the Australian Consumer Law and the Warsaw or Montreal Conventions in case the flights are cancelled or delayed from the airline's side, whether under its control or due to uncontrollable factors.

Does Qantas Airways provide in-flight wi-fi services to its passengers?

Indeed, Qantas Airways offers in-flight wi-fi services that are limited to specific aircraft and routes.

How can I check whether my Qantas Airways offers in-flight wi-fi service?

You can verify if your plane offers Wi-Fi by looking at the onboard experience section of your journey.

How can I check the real-time status of my Qantas Airways flight?

Go to the "Flight Status" section on the Qantas Airways official website, select your travel route, and date of travel to get real-time schedule information for your Qantas Airways flight.